According to a recent paper published by the Federal Trade Commission, numerous manufacturers of smart devices neglect to inform consumers of the duration of their software updates
The agency examined 184 distinct smart devices, including security cameras and hearing aides, and discovered that nearly 89% do not provide buyers with information about the duration of software updates required to ensure proper operation.
Smart devices are employed for various purposes, including monitoring one’s fitness or managing the lighting in one’s residence.
If manufacturers discontinue software updates for their smart devices, they may ultimately cease functioning and lose their “smart” capabilities. As per the Federal Trade Commission, consumers are encouraged to be cognizant of this when purchasing smart devices.
In a press release, Samuel Levine, the director of the FTC’s Bureau of Consumer Protection, stated that consumers stand to lose a significant amount of money if their smart products fail to provide the features they desire.
“Consumers should inquire about the durability of their smart devices and evaluate the product’s expected lifespan.”
The FTC staff discovered that the manufacturers’ websites did not disclose information regarding the device’s support duration or end date for 161 of the 184 products surveyed.
Additionally, the staff could not locate the information for 124 of the devices when they conducted rudimentary internet searches to determine the duration of support.
The FTC recommends that consumers examine the value of a smart device before making a purchase and determine whether the manufacturer intends to update the software for an extended period. The FTC recommends contacting the manufacturer directly if you cannot locate this information.
“Consider how the product will work if the manufacturer stops updating the software,” the FTC wrote in the press release. “For example, a smart light bulb might still work the old-fashioned way, by flipping the switch, but you won’t be able to control it remotely. But if your smart speaker can’t connect to your music streaming service, it’s not very useful.”
According to the FTC, manufacturers may violate the FTC Act if they fail to provide consumers with software update information and make claims regarding the device’s usability.
The paper also observes that manufacturers may violate the Magnuson Moss Warranty Act if they fail to disclose the duration of software updates for devices sold with written warranties to potential customers.
This act mandates that written warranties for consumer products priced at or above $15 be provided to buyers prior to the purchase.
