Tuesday, Salesforce revealed that its AI agent development platform, Agentforce, is now open to everyone
The service is a way to use chatbots for customers or workers with little or no code.
Salesforce says that companies like OpenTable, Saks, and Wiley already use the new platform.
“Agentforce doesn’t need people to do its job,” Salesforce says in a news statement about the story. “Changes in data, business rules, or pre-built automation can set these agents off.” “Humans with Agents drive customer success together,” the company’s website says of the new service, which is more of a partnership between humans and bots.
In the press statement, Salesforce also says, “Agentforce goes beyond chatbots and copilots.” The word “copilot” is often used for AI robots, but it could be taken as a jab at Microsoft, which added 10 new AI agents to Dynamics 365 just over a week ago. The company’s CEO, Marc Benioff, called out its main business rival.
A business leader recently called Microsoft’s tools “Clippy 2.0,” comparing Copilot to Word’s controversial humanoid paperclip. Benioff said the AI offers were wrong and “spilled corporate data.” It’s important to note that Einstein Copilot, made by Salesforce, was replaced by Agentforce.
Like many other companies in the enterprise space, Salesforce has made AI a key part of its strategy.
Denise Dresser, CEO of Slack, will join TechCrunch on stage at Disrupt on Tuesday. She has made the AI products her parent company offers the center of her plan to make Slack more than just a work chat tool. Dresser often talks about a “work operating system,” and Agentforce is a big part of it.
Tuesday was the general release date for Agentforce Service Agent, a self-service option for customers. That service costs at least $2 per call. In contrast, Agent Builder does exactly what it sounds like it does: it lets users make their own agents by building them on top of models.